Order Process
Q1: How to submit a processing request?A: You can contact us via WhatsApp: +86 15323729231 or email [email protected]: We support STEP/STL/IGES file formats. You can also send your files to our service email. Our system will generate a quote and process recommendations within 1 hour.
Q2: Do you provide design optimization suggestions?A: Yes! Our engineering team offers a free DFM (Design for Manufacturability) review, providing optimization suggestions to improve structure and reduce costs.
Q2: Do you provide design optimization suggestions?A: Yes! Our engineering team offers a free DFM (Design for Manufacturability) review, providing optimization suggestions to improve structure and reduce costs.
Pricing & Delivery
Q3: What is the Minimum Order Quantity (MOQ)?A: No MOQ! We accept orders starting from 1 piece, whether for 3D printing or CNC machining.
Q4: What is included in the quotation?A: The quote covers material costs, processing fees, and basic surface treatment (e.g., sandblasting). Additional processes (e.g., electroplating, anodizing) will be quoted separately.
Q5: What is the standard lead time?Usinage CNC: 3-5 days (up to 7 days for complex parts) 3D Printing: 72 hours
Q4: What is included in the quotation?A: The quote covers material costs, processing fees, and basic surface treatment (e.g., sandblasting). Additional processes (e.g., electroplating, anodizing) will be quoted separately.
Q5: What is the standard lead time?Usinage CNC: 3-5 days (up to 7 days for complex parts) 3D Printing: 72 hours
Technology & Quality
Q6: What is the machining accuracy?
Usinage CNC: Fast prototyping with a ±0.05mm tolerance, 0.1mm form tolerance, and surface roughness Ra1.6 or better. 3D Printing: Resin parts: ±0.2mm Nylon parts: ±0.3mm Plastic parts: ±0.3mm Metal parts: ±0.3mm
Q7: What materials do you support? Usinage CNC:Aluminum Alloy: 6061, 7075 Copper Alloy: Brass (H59), Red Copper (T2) Alloy Steel: 45# Steel Stainless Steel: SUS304 Plastics: ABS (White, Black) POM (White, Black) Bakelite (Black, Orange) Acrylic (Transparent) FR4 Epoxy Board (Green) PA6 Nylon (White) Polycarbonate (Transparent)3D Printing:Résine, Nylon, Engineering Plastics, Acier inoxydable
Usinage CNC: Fast prototyping with a ±0.05mm tolerance, 0.1mm form tolerance, and surface roughness Ra1.6 or better. 3D Printing: Resin parts: ±0.2mm Nylon parts: ±0.3mm Plastic parts: ±0.3mm Metal parts: ±0.3mm
Q7: What materials do you support? Usinage CNC:Aluminum Alloy: 6061, 7075 Copper Alloy: Brass (H59), Red Copper (T2) Alloy Steel: 45# Steel Stainless Steel: SUS304 Plastics: ABS (White, Black) POM (White, Black) Bakelite (Black, Orange) Acrylic (Transparent) FR4 Epoxy Board (Green) PA6 Nylon (White) Polycarbonate (Transparent)3D Printing:Résine, Nylon, Engineering Plastics, Acier inoxydable
After-Sales Service
Q8: What if the parts do not meet the requirements?A: If defects occur due to our processing issues, we guarantee free remanufacturing.
